FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Standard international shipping typically takes 7–15 business days depending on your location. Express options may be available at checkout.

Do you ship worldwide?
Yes, we ship globally. Shipping costs and delivery times vary by destination.

Orders & Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page anytime.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please review our full Refund Policy for details.

How do I start a return?
Contact us through our Contact Us page with your order number and reason for return.

Products

Are your products covered by a warranty?
Yes, all Novavantage products come with a minimum 12-month warranty against manufacturing defects.

How do I care for my product?
Care instructions are included with each product. For specific guidance, feel free to reach out to our support team.